YG COLLECTION

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https://pietra.store/s/yg-collection/returns. If you have any issues with the above portal, please contact us.

Direct link to return portal

Refund Policy

WHAT IS YOUR RETURN POLICY?

DO YOU SHIP INTERNATIONALLY?

WHAT IS YOUR CANCELLATION POLICY?

WHAT IS A MADE TO ORDER ITEM?

HOW DO I KNOW IF I HAVE ORDERED A MADE-TO-ORDER ITEM?

HOW LONG DOES IT TAKE FOR MADE TO ORDER ITEMS TO SHIP?

I DIDN'T RECEIVE A CONFIRMATION EMAIL, DID MY ORDER GO THROUGH?

HOW DO I KNOW WHEN MY ORDER HAS SHIPPED?

MY TRACKING NUMBER SAYS MY PACKAGE WAS DELIVERED, BUT I HAVEN'T RECEIVED IT.

WHERE IS MY RETURN?

THE STYLE I WANTED IS SOLD OUT! HOW CAN I FIND OUT IF IT’S BEING RESTOCKED?

WHY ISN’T MY DISCOUNT CODE WORKING?

I FORGOT TO ADD MY DISCOUNT CODE. CAN YOU APPLY IT AFTER I PLACED MY ORDER?

WHAT IS SHOP PAY?

WHAT DO I DO IF THE ADDRESS WAS INCORRECT, AND MY PACKAGE IS BEING RETURNED TO SENDER?

FAQ'S

US / International Shipping

Order Processing

Free Shipping Promotion

How do I know if my package has shipped and is on it's way

Do you ship internationally

International duties and taxes

How do I know which items are made to order or not?

How long does it take for made to order items to ship?

Return to sender

What can I do to protect my order

My package is missing, what do I do?

Shipping policy

Extended holiday return policy

Exchanges - Store Credit

Non-returnable or exchangeable items

How to return

Return processing

Defective or incorrect items

Damaged items

Can I cancel my order

Direct link to return portalUpdated 6 months ago