YG COLLECTION

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If your package is returned to us due to an invalid address or forwarding issue, we will contact you and issue you a store credit gift card amounting to your order.

Return to sender

Shipping policy

WHAT IS YOUR RETURN POLICY?

DO YOU SHIP INTERNATIONALLY?

WHAT IS YOUR CANCELLATION POLICY?

WHAT IS A MADE TO ORDER ITEM?

HOW DO I KNOW IF I HAVE ORDERED A MADE-TO-ORDER ITEM?

HOW LONG DOES IT TAKE FOR MADE TO ORDER ITEMS TO SHIP?

I DIDN'T RECEIVE A CONFIRMATION EMAIL, DID MY ORDER GO THROUGH?

HOW DO I KNOW WHEN MY ORDER HAS SHIPPED?

MY TRACKING NUMBER SAYS MY PACKAGE WAS DELIVERED, BUT I HAVEN'T RECEIVED IT.

WHERE IS MY RETURN?

THE STYLE I WANTED IS SOLD OUT! HOW CAN I FIND OUT IF IT’S BEING RESTOCKED?

WHY ISN’T MY DISCOUNT CODE WORKING?

I FORGOT TO ADD MY DISCOUNT CODE. CAN YOU APPLY IT AFTER I PLACED MY ORDER?

WHAT IS SHOP PAY?

WHAT DO I DO IF THE ADDRESS WAS INCORRECT, AND MY PACKAGE IS BEING RETURNED TO SENDER?

FAQ'S

US / International Shipping

Order Processing

Free Shipping Promotion

How do I know if my package has shipped and is on it's way

Do you ship internationally

International duties and taxes

How do I know which items are made to order or not?

How long does it take for made to order items to ship?

What can I do to protect my order

My package is missing, what do I do?

Extended holiday return policy

Exchanges - Store Credit

Non-returnable or exchangeable items

How to return

Direct link to return portal

Return processing

Defective or incorrect items

Damaged items

Can I cancel my order

Refund Policy

Return to senderUpdated 6 months ago