YG COLLECTION

<p>Made to Order (MTO) allows customers to purchase products that are customized to their specifications. It is a manufacturing process in which the production of an item begins only after a confirmed customer order is received. It is also known as mass customization.</p>

Made to Order (MTO) allows customers to purchase products that are customized to their specifications. It is a manufacturing process in which the production of an item begins only after a confirmed customer order is received. It is also known as mass

WHAT IS A MADE TO ORDER ITEM?

FAQ'S

WHAT IS YOUR RETURN POLICY?

DO YOU SHIP INTERNATIONALLY?

WHAT IS YOUR CANCELLATION POLICY?

HOW DO I KNOW IF I HAVE ORDERED A MADE-TO-ORDER ITEM?

HOW LONG DOES IT TAKE FOR MADE TO ORDER ITEMS TO SHIP?

I DIDN'T RECEIVE A CONFIRMATION EMAIL, DID MY ORDER GO THROUGH?

HOW DO I KNOW WHEN MY ORDER HAS SHIPPED?

MY TRACKING NUMBER SAYS MY PACKAGE WAS DELIVERED, BUT I HAVEN'T RECEIVED IT.

WHERE IS MY RETURN?

THE STYLE I WANTED IS SOLD OUT! HOW CAN I FIND OUT IF IT’S BEING RESTOCKED?

WHY ISN’T MY DISCOUNT CODE WORKING?

I FORGOT TO ADD MY DISCOUNT CODE. CAN YOU APPLY IT AFTER I PLACED MY ORDER?

WHAT IS SHOP PAY?

WHAT DO I DO IF THE ADDRESS WAS INCORRECT, AND MY PACKAGE IS BEING RETURNED TO SENDER?

US / International Shipping

Order Processing

Free Shipping Promotion

How do I know if my package has shipped and is on it's way

Do you ship internationally

International duties and taxes

How do I know which items are made to order or not?

How long does it take for made to order items to ship?

Return to sender

What can I do to protect my order

My package is missing, what do I do?

Shipping policy

Extended holiday return policy

Exchanges - Store Credit

Non-returnable or exchangeable items

How to return

Direct link to return portal

Return processing

Defective or incorrect items

Damaged items

Can I cancel my order

Refund Policy

WHAT IS A MADE TO ORDER ITEM?Updated 7 months ago