We gladly accept returns of items in new condition, unworn, unwashed, and with all tags attached, within 30 days of delivery. Returns are eligible for store credit or an exchange. To start a return, submit your request through our return portal here.
Yes, we do. We ship anywhere, our trusted carriers—FedEx, UPS, USPS, and DHL—ship.
We process and dispatch orders quickly to ensure fast delivery, so cancellations are only available within 24 hours of purchase. Orders cancelled during this timeframe will be fully refunded to the original payment method. To request a cancellation,
Made to Order (MTO) allows customers to purchase products that are customized to their specifications. It is a manufacturing process in which the production of an item begins only after a confirmed customer order is received. It is also known as mass
Under the product description of each product, we will indicate whether the item is made to order or not.
Made-to-order items take between 10-15 business days to be dispatched. We always try our best to ship your order long before the turnaround time.
If you have not received an order confirmation within 24 hours, please check your spam folder. If you still cannot find it, contact our customer service team here.
Once you place an order with us, you'll receive an email confirmation that will include a link to your order status page. This information will be updated as your order is prepared and eventually shipped. Additionally, you'll receive email notificati
Unfortunately, once an order has been dispatched from our distribution center and marked as delivered, the responsibility shifts to the shipping carrier. While we are unable to replace lost or stolen packages, we recommend first checking with neighbo
Once your return package is on the way back to our warehouse the return process has started. When the return is received and inspected, we will notify you if your return has been accepted. This process can take up between 2-3 business days from the d
Items can sell out quickly, but there is a chance that we could be getting more in stock. Sign up for the product wait list by entering your email address on the product page, and you will be the first to know when that item comes back in stock!
Be sure to double-check your spelling. If you are still having issues with your discount code, please reach out to our customer service team with your code, and we’ll be happy to help you troubleshoot.
Once an order is placed, we cannot retroactively apply the discount code. Please save this code for your next order!
Shop pay is a service that allows us to offer our customers the ability to make purchases now and pay for them later in four equal payments made every 2 weeks without any interest.
Once a mailing carrier marks a packages as return to sender, it is not possible to intercept the package or make any changes to the address. In cases like this, per our shipping and refund policy, we proceed to provide the customer with store credit.